Choose your review workflow:
Done-for-you or self-serve dashboard.
Run reviews your way. Let Replai fully manage every response for you, or use our client dashboard to approve, edit, and publish responses yourself across Google and more.
Unanswered reviews are costing
you customers right now.
Your Google Ranking Drops
Google's algorithm favors businesses that respond. Every ignored review pushes you lower in local search.
Customers Walk Away
89% of consumers read reviews before choosing a business. Unanswered complaints send them to your competitor.
You Don't Have Time
Writing thoughtful responses to every review takes hours each week you should spend on customers.
We do the work. You get the results.
No software to learn. No dashboard to check. No effort on your end.
Tell Us About Your Business
Share your Google Business listing and brand voice. Warm & friendly? Professional? We match your tone.
We Monitor Daily
Every day, we check for new reviews on your Google Business Profile. Nothing slips through.
We Write & Publish
Our AI drafts personalized responses. We quality-check each one, then publish directly. You wake up to handled reviews.
Google-first. Others on request.
We specialize in Google Business Profile — the platform that matters most for local search ranking. Need other platforms? We've got you covered.
Google Business Profile
Full integration. We read your reviews automatically, generate responses, and publish them directly to your Google listing.
Facebook Page Reviews
We can manage your Facebook page reviews manually as part of Growth and Enterprise plans. Full API integration coming soon.
Trustpilot
We handle Trustpilot reviews manually for clients who need it. Just mention it when you sign up and we'll include it in your plan.
Need Yelp, TripAdvisor, or another platform?
Contact us — we'll work out a custom solution for your review ecosystem.
Why not just use AI yourself?
It's the #1 question we get. Here's why Replai is different.
❌ Just Using ChatGPT
- Generic, templated responses
- No daily monitoring — you remember when you remember
- Inconsistent tone across reviews
- Bad reviews escalate fast without proper strategy
- No SEO optimization for local ranking
- Takes 2-3 hours per week of your time
- Misses windows for early de-escalation
- No quality control or brand protection
✅ Replai (AI + Human Oversight)
- Personalized responses to every review
- Daily monitoring — automatic detection of new reviews
- Brand voice consistency built-in
- Expert de-escalation of negative reviews
- SEO keywords embedded naturally
- Zero hours of your time
- Responses published within 24 hours (4 hours on Growth plan)
- Human review before publishing — brand safety guaranteed
Data Privacy First
Your review data is never shared with third parties. We don't train AI on your content. Full GDPR compliance (EU and international standard). You can revoke access anytime.
We write in your voice.
Same review, three different tones. We match your brand personality exactly.
Modern Coffee Shop
Corporate Law Firm
High-End Salon
Every response boosts your ranking.
Google rewards businesses that respond to reviews with high-quality, keyword-optimized content. We embed local SEO naturally into every response.
❌ Generic Response
SEO Impact: No keywords. Generic tone. Missed ranking opportunity. Could be from any business.
✅ SEO-Optimized Response
Local Search Ranking
Business name + location keywords embedded naturally. Google's algorithm loves locally-relevant content.
Service Keywords
We mention what you actually do (wood-fired pizza, auto repair, dental cleaning) so you rank for those searches.
Review Response Signal
Responding to reviews itself is a ranking factor. Google sees you're actively engaging with customers.
Dwell Time Boost
Quality responses keep potential customers reading longer. More time on your profile = better ranking signals.
🔍 How We Optimize
- → Analyze your business: Services, location, industry keywords, unique selling points
- → Research local search terms: What customers actually search for in your area
- → Embed naturally: Keywords flow in context, never forced or spammy
- → Maintain tone: SEO optimization never compromises your brand voice
* Based on Google Business Profile studies. Results vary by industry, competition, and review frequency.
Built for service-based businesses.
If you get reviews on Google, Replai works for you. Here are some of our ideal clients.
Restaurants & Cafes
Respond to diners' feedback and build loyalty. Negative reviews about service or wait times get expert de-escalation.
Clinics & Healthcare
Professional, HIPAA-aware responses. Address patient concerns with empathy and medical credibility. Build trust on Google.
Salons & Beauty
Thank customers for loyalty, address concerns about services with professionalism. Build repeat business through reviews.
Auto Repair & Services
Complex reviews need thoughtful answers. Explain services, address complaints, build confidence. We handle the technical feedback.
Gyms & Fitness
Thank members, address facility concerns, celebrate transformations. Build a community through authentic responses.
Real Estate & Property
Professional, detailed responses to client feedback. Build credibility and repeat business. Address concerns thoughtfully.
Any Service-Based Business
If you get reviews on Google, Replai works for you. From consulting to coaching to local services — we handle review management for any business that values customer feedback.
Everything handled.
Personalized, Never Generic
Every response addresses the specific review. No templates.
Negative Review Defense
Bad reviews get empathetic, solution-oriented responses that defuse anger.
SEO Boost Built In
Responses include keywords that help your profile rank higher locally.
Monthly Reports
Reviews handled, sentiment trends, rating changes, and recommendations.
Simple plans for done-for-you or self-serve.
Choose Replai-managed service or use the self-serve client portal on the same package structure. Prices are localized by region, excl. VAT where applicable.
- Up to 30 reviews/month
- 1 Google Business location
- 24-hour response time
- Monthly performance report
- 7-day free trial
- Up to 100 reviews/month
- Google Business Profile (integrated)
- Facebook & Trustpilot (on request)
- 4-hour response time
- Custom brand voice matching
- Weekly analytics reports
- Unlimited reviews
- Up to 10 Google Business locations
- Facebook & Trustpilot (on request)
- 2-hour response time
- Dedicated account manager
- White-label option for agencies
Get in touch.
Whether it's a free sample, pricing questions, or multi-platform needs — we respond within 24 hours.
Questions? Answers.
🔒 Who sees my reviews?
Only you and us. Your review data is private and never shared with third parties. We don't train AI models on your business data.
🔐 Do you store my credentials?
We store a secure access token from Google — not your password. You grant us permission to manage reviews, just like you would any manager. Full GDPR compliant.
⏹️ Can I revoke access anytime?
Yes. Cancel anytime with 30 days notice. Access is revoked immediately in your Google Business Profile settings. You stay in control.
Do I need to install anything?
No. 100% done-for-you. We handle everything — monitoring, writing, publishing. No tool to learn.
Which platforms do you support?
Google Business Profile is our primary platform with full integration. We also handle Facebook and Trustpilot reviews on request (included in Growth and Enterprise plans). Need another platform? Contact us.
Can I review responses first?
Yes! On request, we send each draft for approval. Most clients prefer fully hands-off.
Can I try before committing?
Absolutely. We'll write a free sample response to one of your recent reviews — no payment, no commitment.
What about multiple locations?
Our Enterprise plan covers up to 10 Google Business locations. Need more? Contact us for custom pricing.
See it before you pay for it.
Send us your Google Business listing. Free sample response, no strings attached.
Request Your Free Sample →